PetCare Insurance
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Privacy Policy

This Privacy Policy is provided to you and other customers of Pethealth Inc. * ("Pethealth" or "we") to explain our policy relating to maintaining the confidentiality of non-public personal information. Pethealth is committed to giving your non-public personal information all the protection required by law. This Privacy Policy outlines the types of non-public personal information that we collect, why we collect it, how we use it, and with whom we share it.

Categories of Non-public Personal Information We Collect: Non-public personal information is personally identifiable financial information about you obtained by Pethealth in connection with providing products and services to you. It includes information provided by you, obtained by us, or resulting from your transactions with us or others. It does not include information available to the general public. We collect non-public personal information from the following sources:

  • Information we receive from you on applications or other forms. This information may include your name, address and may be received in person, by mail, by phone, by facsimile, or via the Internet.
  • Information about your transactions with us, our affiliates or others. This could include, among other things, information to adjust, investigate or settle your pet's insurance claims, your pet's claims history, billing and payment information, coverage selections.

Categories of Parties to Whom We May Disclose Non-public Personal Information: We will disclose your non-public personal information as permitted or required by law. We do not currently disclose non-public personal information about you to our affiliates, except as permitted by law. If we disclose non-public personal information about you to our affiliates, the information will be disclosed to respond to your needs and to provide information about products or services offered by our affiliates. Non-public personal information is treated with the same standards of confidentiality among all Pethealth affiliates. We may share information among our affiliates about your accounts or our experiences or transactions with you. This includes identification information, account balance information and payment histories. To underwrite your insurance, we may share your consumer report or investigative consumer report among our affiliated underwriting companies. By applying for insurance with us, you consent to our sharing of this information among our affiliates.

We do not disclose non-public personal information about you to non-affiliated third parties, except as permitted or required by law. We may disclose non-public personal information in connection with the servicing or processing of an insurance product or service that you request or authorize. These services may include check processing, data processing and claims handling functions. We may also disclose non-public personal information with non-affiliated third parties that perform marketing services on our behalf, with other financial institutions with whom we have joint marketing agreements, or as permitted by law.

We restrict access to your non-public personal information to those employees and other parties necessary to provide products or services to you. We maintain physical, electronic and procedural safeguards to guard your non-public personal information.


The number one buyer concern regarding Internet transactions is SECURITY. That's why Pethealth selected Moneris Solutions to provide our e-commerce solution. At Moneris Solutions, security is paramount. All transactions are moved behind a firewall and credit card numbers are staged for processing off the Internet and inside our secured site. SSL (Secure Socket Layer, supported by the buyer's browser) ensures data integrity by using RSA 128 bit public key encryption and server authentication through Verisign, a trusted third party certificate authority. Digital signatures ensure that no information tampering has taken place. All transactions to the credit card clearing house are transmitted over a secure private network.

If you have any questions please contact our privacy officer at:
710 Dorval Dr, Suite 400 Oakville, ON , L6K 3V7
fax: 1-866-368-PETS (7387)

I just want to thank you for your fast friendly service. Honestly, I was not sure how this whole pet insurance thing was going to work out but I am sure glad that I got it. Recently my puppy had severe digestive bloat from getting into some food. I rushed to the emergency vet and racked up a nice bill of $234.30. Thank goodness that my little "Rosa" was okay. I sent my claim to you and you sent me the cheque in full within a week. I am so glad that I have insurance for both my dogs. Thanks PetCare I really appreciate it. I tell all my friends that you are the best pet insurance on the market... I have proof!

Client: Kayte Giorgini    Pet: Rosa, Labrador Retriever    Condition: Digestive bloat
Claim Submitted: $234.30    Claim Paid: $234.30