PetCare Insurance

Make a Claim

  1. Download and print out the .PDF of the claim form. Download Claim Form Here

  2. Fill out the top portion (Part 1) of the form. Please make sure you provide all required information and print clearly.

  3. Bring the claim form to your veterinarian to fill in Part 2 of the form and sign.
    Note: Ask your veterinarian if they are using EVE (Online insurance claims filing for veterinary hospitals and clinics.)

  4. Sign and date your claim form before you fax or mail it in.

    PetCare Insurance Programs
    710 Dorval Drive, Suite 400,
    Oakville, ON
    L6K 3V7

    Phone: 1-888-897-7387
    Fax: 1-866-369-PETS (7387)

    Call Centre Hours
    (Eastern Time)
    8:00am to 9:00pm (Mon-Fri)
    9:00am to 6:00pm (Sat)
The documents are in Acrobat format. If they don't open automatically when you click on them, go to the "Acrobat Reader" website to download and install the free Acrobat 6 reader.

Protect Your Pet Today

I just wanted to say thank you to Petcare for your awesome service! My 1 year old puppy was bitten in the park 2 months ago by another dog, which led to a $300 vet bill including an x-ray and stitches. My MasterCare policy covered $250 of that $300 and they had a check mailed to me within 2 weeks. I just think pet insurance is the most amazing thing and I don't understand why everyone doesn't have it. I obtained your $30 a month coverage when my Abby was 4 months, and she was injured at 10 months. That means that at $30/mo for 6 months I've paid in $180. The policy has paid for itself almost 2 times over! Thank you to your call centre for their kindness and knowledge and to your claim centre for their prompt response. I plan on having this coverage for a long time, with my current pet and pets to come.

Client: Jennifer Johnston  Pet: Abby  Condition: Dog bite
Claim Paid: $250.00