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Jobs at PetCare
PetCare Insurance Agency, Ltd. is a rapidly expanding niche pet insurance operation, with offices in Oakville, Ontario and Chicago, Illinois. Due to continued growth and success, we have ongoing opportunities for individuals seeking a role with a dynamic, fast-paced, growing organization.
The following positions are currently available within our organization:
- Sales Representatives
- Customer Support – Pethealth Software Solutions
- Customer Service Representatives
- Claims Adjuster
Sales Representatives – Oakville, ON
As a result of rapid growth, PetCare Insurance Agency Ltd. is seeking high-performing Sales Representatives to join the team in our Oakville, Ontario office. Reporting to the Sales Manager, the successful candidates will be responsible for helping the Sales Department achieve its monthly targets through call centre by way of inbound and outbound phone activity with new pet owners. Exceptional customer service skills, sales experience in a direct-to-consumer role, and a strong results-oriented drive is a necessity. Preferred candidates will have strong oral and written communication skills, be PC literate, and have 1- 3 years experience in consumer sales, animal health and/or insurance. Candidates must be available to work within all hours of call centre operations. Bilingualism in English/French or English/Spanish is a strong asset.
Please forward your resume to the Corporate Recruiter at salesjobs@pethealthinc.com referencing Job ID “PCI-SLS” in the subject line of your email.
Customer Support - Pethealth Software Solutions (Flexible location)
Pethealth's vision is to be the leading provider of insurance and integrated health related information services to the North American companion animal market. We are the second largest provider of accident and illness insurance for dogs and cats in North America and a leading provider of pet recovery database services.
Our rapidly-growing company seeks a Customer Support Specialist for our PetPoint Animal Shelter Management Software. The specialist will be responsible for providing implementation, training, and technical support to PetPoint users. Additionally, the specialist will support the sales and marketing of Pethealth’s ShelterCare accident and illness insurance for newly adopted pets and 24PetWatch microchip identification and 24/7 pet registry and recovery network.
Ideal candidates will have excellent organizational, communication and interpersonal skills; the ability to work in a fast-paced environment; be self-motivated; and have a consistent and positive attitude. Advanced information technology skills and experience administering PetPoint or another major animal shelter management software application are strongly preferred. Previous animal sheltering and/or shelter management experience and the ability to work from our Chicago office are required for this position.
We offer a competitive salary (dependent upon experience and track record), medical & dental benefits, paid vacation & holidays, and stock options.
Interested candidates should submit a letter of interest, resume, and salary expectations to the Corporate Recruiter at jobs@petpoint.com referencing Job ID “PCI-PPS” in the subject line of your email.
Customer Service Representatives – Oakville, ON
As a member of our Customer Care Unit, and located in our Oakville office, your role will involve providing exceptional customer support to our valued policy holders. You will handle inbound inquiries regarding insurance products and services, and will use your problem solving and customer service skills to ensure that they receive answers to any questions or issues regarding their policy, payments, and claims. Your role will focus on ensuring customer retention and a positive customer experience at all times.
Successful candidates will have 2-4 years customer service experience and at least 1 year of experience in the insurance industry, coupled with strong communication skills and an exceptional customer service orientation. Experience with animal health is highly desirable. Candidates must be available to work within all hours of call centre operations. Bilingualism in English/French or English/Spanish is a strong asset.
Please forward your resume to the Corporate Recruiter at salesjobs@pethealthinc.com referencing Job ID “PCI-CSR” in the subject line of your email.
Pet Insurance Claims Adjuster – Oakville, ON
If you are looking for a change from the clinic environment please consider this exciting career opportunity as a Pet Insurance Claims Adjuster. Reporting to the Claims Manager, and working in our office in Oakville, ON, this role is ideally suited to an RVT or AHT with 1-3 years of clinic experience gained in small animal primary care. The ideal candidate will have strong knowledge of veterinary terminology; will be highly analytical with keen attention to detail; will have strong numerical aptitude; and will be highly organized with strong administrative skills.
Please forward your resume to the Corporate Recruiter at adminjobs@pethealthinc.com referencing Job ID “PCI-Claims” in the subject line of your email.
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Our cat Curtis, fondly known as “The Little Guy,” only weighs 7 lbs. When he was about four years old, we decided to get him pet insurance from PetCare at the recommendation of our vet. You see, Curtis has a sensitive digestive system and is on a special diet to help him through everyday life. Unfortunately you can’t predict everything. In this past year, Curtis has had two operations - one for foreign body ingestion and a second for gastroenteritis. After submitting our claim, PetCare immediately reimbursed me for both operations and I am grateful for the role that PetCare has taken in caring for Curtis' life. He loves his life and we love him. Thanks PetCare! Client: Margaret MacKayr Pet: Curtis – Domestic Shorthair – 7 years old |
